Cathedral Medical Group

Cathedral Medical Group 2024-05-16 Person 1 5 0

I was asked to make an appointment to discuss the results of a blood test. I chose a remote appointment. The doctor highlighted a marginally high cholesterol count and recommended I take statins.

I was my choice to have a telephone appointment, but in the event a face-to-face appointment to discuss options and my specific needs would have been better. I think there was opportunity on the call to outline the causes of high cholesterol levels, advice on how to bring it down, and whether I could monitor it myself. Taking tablets for the rest of my life is not something I want to do. I was provided with links to information about statins, and told there would be the oppoetunity to discuss it with the practice before making a decision.

Cathedral Medical Group 2024-05-16 Person 0 5 0

I had an appointment for Blood test, I was late 8 minutes and receptionist said Nurse said she can’t see me as Nurse put me as not attended and she even not tried to ask Nurse if she can get my blood test or she can fit me between the appointments. When you call people and waiting for you for 5 minutes it’s not a problem but it’s a problem when I was late for only for 8 minutes? everything changed there is no kindness abs caring at Surgery environment it’s important to have great customer service and show people that! Not even try it’s hard to make an appointment with you as it’s is anyway the customer service need to prove and you need to have more sympathetic people in your team

Just need to improve your customer service and caring more toward people

Cathedral Medical Group 2024-05-16 Person 4 5 0

Took a week to get through to talk to a receptionist on the phone. There were always over 30 in the queue when I rang so I gave up until. I was lucky one day. Receptionist was very helpful in getting the appointments I needed. At appointment the blood pressure equipment the nurse used did not function properly & I had to use the machine in the waiting room.

Make sure equipment works as it should.

Cathedral Medical Group 2024-05-15 Person 3 5 0

Can’t get through on the phone. Booking a Drs appointment is nearly impossible

Provide more car parking soaces

Cathedral Medical Group 2024-05-15 Person 3 5 0

Most of my experience was by text. I don't have a Smart phone and had to ask a friend to help. This is true of a large portion of your elderly patients. An email would have been more detailed and personal.

As I have said above